Our Services
Research and evaluation
We offer a range of research and evaluation services to understand and improve programs so they can be effective for the people they serve. Our work is grounded in implementation science and rapid cycle methods. We specialize in qualitative methods such as descriptive case studies, focus groups, and in-depth interviews. We use collaborative approaches that involve program leaders, staff, and clients or program participants in the research process.
Example services:
Formative evaluation
Implementation studies
Outcomes studies
Survey development
Support for impact and quasi-experimental studies
Literature reviews
Environmental scans
Implementation support and capacity building
We use innovative, collaborative methods to strengthen, scale, and sustain promising and evidence-based strategies to improve programs and achieve impact. Drawing on deep knowledge of implementation science and decades of experience with implementation research and practice, we help implement a new change or strengthen an existing practice in ways that embed lasting change. We know that investing in people to create, launch, and sustain practices and processes leads to evidence-driven and impactful change. We draw from behavioral science-informed practice to help get people invested in change and build openness and capacities to learn and improve.
Example services:
Providing technical support and coaching to launch, build, and scale programs
Building organizational capacity and individual skills for continuous testing and learning for program improvement
Preparing people and programs for evaluation
Conducting trainings and workshops on Learn, Innovate, Improve; employment coaching, economic mobility (Moving Forward ServicesTM)
Planning and facilitating learning communities
Program innovation and process modernization
We partner with organizations to uncover the root causes behind persistent challenges, and co-create bold, practical solutions that are built to last. Our team blends sharp analytical thinking with empathy and creativity, ensuring that every improvement isn’t just efficient, but also human-centered and sustainable. We know that streamlined, effective processes are essential—not just for timely results, but to reduce the burden on staff and allow mission-driven teams to focus on what matters most. With deep expertise in complex problem-solving, human-centered design, project management, and change leadership, we help our partners modernize the way they work—so they can serve their clients with greater clarity, speed, and care.
Example services:
Program, organization, and systems problem diagnosis
Process mapping and redesign
Streamlining and improving paperwork and processes
Helping people and organizations make changes stick
Thought leadership, strategic
planning, and engagement
We use an evidence-driven, culturally responsive, collaborative approach to help our clients identify program challenges, develop promising solutions, and create plans that map out steps and milestones to get to better outcomes. We bring substantive knowledge into skilled facilitation to involve a range of individuals with different perspectives, skills, and experiences into identifying challenges, implementing programs and services, or developing impactful products.
Example services:
Organizational readiness assessments
Theory of change, logic model and conceptual framework development
Learning agendas
Vision casting
Outcomes and measurement frameworks
Planning and facilitating expert workgroups
Design sessions with practitioners, researchers, parents, program participants
Input and feedback sessions with program administrators and staff, technical assistance providers, members of the public